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Frequently Asked Questions
 


 

Q: What are cookies?
A: Information stored on your computer which contains session information so our website knows if you are logged in or not. Your cookies must be enabled to run the MoneyAM website.

Q: What is streaming?
A: Streaming is a method of sending data continuously down a connection between two computers. It is a way for us to deliver stock price information to your browser.

Q: What is real-time streaming?
A: Real – time streaming is a method of delivering stock price information to your browser in a constant and up to the minute form.

Q: How do I cancel my account?
A: If you want to cancel or downgrade your account, you can do this in 2 ways. Firstly you can e mail us at support@moneyam.com. You may also call us on 0207 378 4424 Please refer to the terms and conditions with regard to canceling your account.

Q: What are the terms and conditions of my subscription to MoneyAM.com?
A: Please click here for Terms & conditions

Q: What is contention?
A: Contention is a system we use to limit the number of free streaming users we have at any one time. When you initially log onto a streaming service you enter a queue. As the next person logs onto the service you move along the queue. When you get to the end of the queue you are automatically logged off.

Q: How do I upgrade?
A: To upgrade you need to be logged into your account. Click on the My Account section of the site, then click on Upgrade Subscription Level. Follow the on screen instructions to upgrade to the level you require.

Q: What is the minimum PC spec I will need to use windows?
A: The minimum spec to use our site is:
300 Mhz IBM compatible PC or 333 Mhz PowerMac G3
64 Mb RAM (128 Mb RAM recommended)
Web Browser (e.g. Internet Explorer 5+, Netscape Communicator 4.5+) with "128-bit encryption" enabled.
Monitor display setting of 800 x 600 (1024 x 768 recommended)
Java Plug-in 1.1+

Q: What is 128-bit encryption and why do I need it?
A: MoneyAM's secure servers use the most advanced 128-bit encryption for transfer of personal information.
If you are having problems with the "log-in" page not being found this is most likely to be due to the "Cypher strength" of your browser being too low.
If you have Internet Explorer please visit http://support.microsoft.com/default.aspx?scid=kb;en-us;195833 for information on "How to upgrade Internet Explorer to 128-bit encryption".

Q: I cannot get streaming, what should I do?
A: Try refreshing the screen by using the icon at the top of the browser or by pressing CTRL+F5

Q: It is still not working!?
A: Try closing all your browsers and then re-open them.
A: Try clearing your browser’s cache/temporary Internet files.
A: You may be accessing from behind a firewall. Please contact your system administrator.

Q: I am behind a firewall, how can I access the site?
A: Contact your System Administrator and ask them (very nicely) to open up access to:
IP 193.243.128.76:80 
A: We are currently working very hard to have our streaming service opperational through firewalls. We hope to have this implemented very soon.

Q: I do not have a Java Plug-in, where can I get it?
A: You can download the latest Java Plug-in from Sun Microsystems : http://java.sun.com/webapps/getjava/BrowserRedirect?locale=en&host=www.java.com:80

Q: Why do you have so many different levels of subscription on offer?
A: This is to enable our subscribers to choose the level that is most applicable to their needs.

Q: Who are MoneyAM
A: MoneyAM in partnership with MSM publications (publishers of Shares Magazine) are a new an innovative financial information web site. We aim to bring you all the tools and information you require to enable you to make those all important investment decisions.

Q: Why do I keep losing access to streaming stock prices on Stockwatch?
A: This is due to our contention system. This is a queuing system which we use to limit the number of people using our streaming services. This allows fair access for all who are entitled.

Q: What is Traders Room?
A: This is our premium bulletin board
To post to this board you must have a paid account.