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Email Help
 


 

Gmail Yahoo AOL Hotmail Outlook

Don't miss out on those all important e mails and news letters from MoneyAM.

As you will more than likely be aware, most ISP's strive to protect their customers from unwanted and unsolicited e mails, namely SPAM mail. Unfortunately, from time to time, this can mean that legitimate emails from us, such as our market bulletins and special offers can get stopped on their way to you.

To make sure you receive the mail you want to receive, we recommend that you put our email address in your address book, or, if you have this option, please enter it into your mail clients safe or trusted list. This will help to make sure none of the mail you want from us is blocked.

Depending on your email client, you may need to configure it in a slightly different way. We have collated a list of some of the more popular email clients below and added details on how to configure your mail. If yours isn't included here, please contact your ISP's client service team for the appropriate instructions.

 

Gmail:

If you're using Google's Gmail, you can make sure your newsletter is delivered to your inbox by adding our sending address to your contacts list. Here's how:

  • Open your latest newsletter email.
  • Copy the address of the newsletter that you wish to add to your 'safe list'.
  • Select the 'create a filter' link, which is up to the right of your search box.
  • Fill in the 'to' line with the address of the newsletter that you want to whitelist.
  • Click 'next'. This brings you to the next and final screen for creating a filter.
  • Make sure 'Never send it to Spam' is checked.
  • Click 'Create Filter'.

 

Yahoo:

To ensure that your newsletter is delivered to your Yahoo inbox (not the bulk mail folder), you can instruct Yahoo to filter it to your inbox. Here's how:

  • Open your Yahoo mailbox.
  • Click 'Mail Options'.
  • Click 'Filters'.
  • Next, click 'Add Filter'.
  • In the top row, labelled 'From Header:', make sure 'Contains 'is selected in the pull-down menu.
  • Click in the text box next to that pull-down menu, then enter the address of the newsletter that you wish to add to your 'safe list'.
  • At the bottom, where it says 'Move The Message To', select 'Inbox' from the pull-down menu.
  • Click the 'Add Filter' button again.

 

AOL:

For AOL version 9.0: you can ensure that your newsletter is delivered to your inbox by adding our sending address to your 'People I Know' list.

  • Open your latest email newsletter.
  • Click the 'Add Address' button (over on the right) to add your newsletter to your 'People I Know' list. Alternatively, you can just send an email to the newsletter 'From' address, and that will add us to your 'People I Know' list automatically.
  • Open your latest newsletter email.
  • Copy the address of the newsletter that you wish to add to your 'safe list'.
  • Click the 'Reply' button (it's in the top right corner).
  • A new email window opens with an address¬†already in the 'Send To' box.
  • Replace the address in the 'Send To' box with the one that you've just copied.
  • Click 'Send Now' (it's in the top right corner).

Even if the email you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting your newsletter into your 'People I Know' list - and that's what counts.

If you're using an earlier version of AOL, you'll need to set your 'Mail Controls' instead. Here's how:

  • Go to 'Keyword Mail Controls'.
  • Select the screen name we're sending your newsletter to.
  • Click 'Customize Mail Controls For This Screen Name'.

For AOL version 8.0: Select 'Allow Email From all AOL Members, Email Addresses and Domains'.

  • Click 'Next' until the 'Save' button shows up at the bottom.
  • Click 'Save'.

For AOL version 7.0: In the section for 'Exclusion and Inclusion Parameters', include these domains: electricmessage.co.uk

 

Hotmail:

If you're using Hotmail, you can ensure that your newsletter is delivered to your inbox by adding our 'From' address to your safe list (this is also applicable if you are using Windows Live Hotmail or outlook.com). Here's how:

  • Log on and click the 'Mail' tab to get into your mailbox.
  • Click 'Options' (it's over at the top right, next to Help).
  • Click 'Junk Email Protection'.
  • Select 'Safe List'.
  • In the space provided, enter the address of the newsletter that you wish to add to your 'safe list'.
  • Click 'Add'.
  • When you see the address you entered in the safe list box, click OK.

Alternatively, you can add your newsletter's 'From' address to your contacts list:

  • Open the latest issue of your newsletter (or even the welcome letter will do).
  • Click the 'Save Address' button. (It's over to the right in the line of options just above the email).
  • Click 'OK'.

 

Outlook:

Simply add the e mail address on the newsletter to your personal contacts - this will ensure further mails will be delivered.