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This policy (together with any other documents referred to in it) explains how we collect, process and protect personal data about you. By visiting our website, you are accepting and consenting to the practices described in this policy.
From time to time, the website may contain links to and from other websites, including those of our advertisers and affiliates. If you follow a link from/to any of these websites, please note that they have their own privacy policies and we don’t accept any responsibility or liability for your data if you choose to use these websites. Please check these policies before you submit any personal data to these websites.
This policy includes:
For the purpose of the Data Protection Bill, the General Data Protection Regulation (GDPR) and other relevant legislation, our data controller is AJ Bell Media Limited of 49 Southwark Bridge Road, London SE1 9HH.
The table(s) below confirms the personal information we collect from you, along with why we collect your data and the legal basis for doing so:
The legal basis for using your personal information
We’ll only collect, use and share your personal information where we’re satisfied that we have an appropriate legal basis to do so. This may be because:
If you would like to find out more about the legal basis for which we process personal information, please contact us.
Information you give us
You may give us information by filling in forms on the website or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use AJ Bell Media, take out a subscription, search the website, enter a competition or promotion, take part in a survey, or when you interact with the website in any other way. This also includes any occasions when you report a problem with the website. The information you give us may include your name, address, email address, phone number, financial information and/or other relevant personal details.
By submitting such details, you confirm that you are entitled to disclose information about, or provided by, any third party.
Information we receive from other sources
We may also receive information about you if you use any of the other websites we operate, or the other services we provide. In such cases, when we collect the data, we’ll inform you that it may be shared internally and combined with data collected on this site. We also work closely with third parties (including, for example, business partners; external/third party service providers in technical, payment and delivery services; advertising networks; analytics providers; search information providers and credit reference agencies) and may receive information about you from them.
Disclosure of your information
We may share your personal information with any member of our group. This includes our subsidiaries and our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We share information amongst our subsidiaries to ensure that each business unit which provides platform and pension administration services has the information it needs to efficiently and effectively process transactions and other administrative duties on your behalf. It also means they comply with regulatory requirements and reporting obligations.
We may share your information with selected third parties, including:
We may disclose your personal information to third parties:
How we store and protect your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. You are responsible for keeping confidential any password we've given you, or you have chosen, which enables you to access certain parts of the website. It’s important you don’t share a password with anyone. If you (or your representative) contact us for details of your account, we’ll ask some questions so that we can establish your (or your representative’s) identity. We won’t disclose any details unless we’re satisfied that you (or your representative) are who you claim to be.
Unfortunately, transmitting information via the internet can’t be completely secure. Although we will do our best to protect your personal data, we can’t guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we’ll use strict procedures and security features to try to prevent unauthorised access. We strongly suggest you purchase and keep up-to-date software to protect the security of your computer or device.
How long we will store your personal data for
Your data will be stored for the duration of your relationship with us. After the relationship ends, we will store your data only for as long as it’s appropriate and necessary to do so.
You have the following rights when it comes to your data that we hold:
The right to access
You have a right to request that we provide you with a copy of the personal information on you that we hold. You also have the right to be informed of (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities your personal information may be transferred to.
The right to rectification
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
The right to erasure
In limited circumstances, you can request that we erase your personal information if:
We aren’t required to comply with your request to erase personal information if the processing of your personal information is necessary:
The right to restriction of processing
You can ask us to restrict your personal information, but only where:
We can continue to use your personal information following a request for restriction, where:
The right to object to processing
You can object to any processing of your personal information which has our legitimate interests as its legal basis – providing you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we’ll need to demonstrate that we have compelling legitimate interests which override your rights and freedoms in order to continue processing your data.
The right to portability
You have the right to ask us to provide you with an electronic file containing all personal information we hold about you. You can give this information to other organisations if you wish to.
Right to object to how we use your personal information for direct marketing purposes
You also have the right to ask us not to process your personal data for marketing purposes.
You can choose the communications we send you by using the communication preferences area of our website or by using the manage preferences links in our emails. However, keep in mind you can’t opt-out of receiving regulatory or legal updates (e.g. information about a change in the product terms and conditions) by email. We regularly review our records to ensure that we only retain your personal details for as long as is necessary for the purposes set out above.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to lodge a complaint with your local supervisory authority
If you have concerns about how we’re processing your personal information, you have a right to lodge a complaint with your local supervisory authority.
We ask that you please attempt to resolve any issues with us first – although you have a right to contact your supervisory authority at any time.
Access to information
Before sending you a copy of the personal information you requested, we may ask you for additional information to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law – for instance if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we’ll make every reasonable effort to honour your request promptly, or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it goes against the duty of confidentiality we owe to others, or if we’re legally entitled to deal with the request in a different way.
Please email any questions or comments about this policy to Customer Services, firstname.lastname@example.org or by calling 0207 378 4424.